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Microsoft Dynamics 365 Fundamentals (CRM)

Microsoft Dynamics 365 Fundamentals (CRM) course. This course is designed to equip you with the skills and knowledge necessary to effectively use Microsoft’s Dynamics 365 software suite. This course is organized to give you a thorough understanding of Dynamics 365, including its core capabilities, integrations, and specialized modules. This course is suitable for both beginners and professionals looking to improve their skills in this powerful business management platform.

5.0
(2 reviews)
10.9 Hours On-Demand
Created by Udemy
Uploaded Sep 2026
English
beginner to advanced
Microsoft Dynamics 365 Fundamentals (CRM)
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Free$129.99100% Free

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Course Features:
10.9 hours on-demand video
25 complete lectures
1 downloadable project zip file(s)
Streamable on mobile, tablet & desktop
Self-paced curriculum with progress tracking
Direct MP4 downloads & offline video access
Verified course archives hosted on cloud infrastructure.

What You'll Master in this Course

Gain a comprehensive understanding of the Microsoft Dynamics 365 platform, including its core functionalities and various modules.
Learn how to use Dynamics 365 for various business processes such as sales, customer service, field service, and customer insights.
Discover how to integrate Dynamics 365 with other Microsoft tools such as Excel, Word, Teams and Outlook to increase productivity and collaboration.
Understand how to manage customer data, track activities, and optimize customer interactions using Dynamics 365 CRM capabilities.
Learn to manage the entire sales process, from generating leads to closing deals, using the Dynamics 365 sales module.
Master the tools in Dynamics 365 to efficiently manage customer service requests, including logging, tracking, and resolving issues.
Learn how to optimize field service operations, including scheduling, work order management, and resource allocation, using Dynamics 365 Field Service.
Gain skills in using the Dynamics 365 Customer Insights module to analyze customer data, understand behaviors, and more.

Course Curriculum25 Lectures

6 sections • 10.9 hours total length

Prefer offline learning? Download all 25 video lectures and project files for free.
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Requirements

  • Basic Computer Skills
  • Familiarity with Microsoft Office
  • Interest in Business Applications
  • No prior experience with Dynamics 365 or other CRM systems is necessary.
  • A basic understanding of Microsoft Office applications like Word, Excel, and Outlook is beneficial

Description

Microsoft Dynamics 365 Fundamentals (CRM) course. This course is designed to equip you with the skills and knowledge necessary to effectively use Microsoft’s Dynamics 365 software suite. This course is organized to give you a thorough understanding of Dynamics 365, including its core capabilities, integrations, and specialized modules. This course is suitable for both beginners and professionals looking to improve their skills in this powerful business management platform.

Instructor

U

Udemy

Specialist in Other Professional Courses

Passionate educator focused on real-world practical skills, modern frameworks, and production-ready engineering practices. Delivering step-by-step masterclasses accessible to learners globally on MJ Accedemy.

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